33bed Responsible Gaming — Your Safety Comes First

1 Age Restriction — 18+ Only

Before any 33bed account can be used to deposit or wager, the player must pass a Know Your Customer (KYC) identity check that confirms their name and date of birth against a valid government-issued identification document — typically a Bangladeshi National Identity Card (NID) or passport. This process is mandatory, and players who cannot verify their age will not be permitted to use the platform.

We strongly encourage parents and guardians in Bangladesh to use parental control software to prevent minors from accessing gambling websites. Common filtering tools can block gambling-category domains at the device or router level without any technical expertise required.

• Keep your login credentials private and never share your 33bed account with family members, including older teenagers.
• Log out of your account when leaving a shared device.
• If you believe a minor has accessed your account, contact 33bed support immediately so we can investigate and take protective action.

2 Recognising Signs of Problem Gambling

Problem gambling does not always look dramatic. It often develops gradually and can be difficult to recognise in yourself. The following behaviours are recognised warning signs that gambling may be moving beyond entertainment and into harmful territory.

• Spending more money on gambling than you originally planned, or chasing losses by placing additional bets to try to recover what you have lost.
• Gambling with money that is meant for essential expenses such as rent, food, bills, or school fees.
• Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut down.
• Lying to family members, friends, or your employer about the amount of time or money you spend gambling.
• Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
• Borrowing money specifically to fund gambling activity, or selling personal possessions to get gambling funds.
• Continuing to gamble despite repeated promises to yourself or others that you would stop.
• Gambling to escape stress, depression, grief, loneliness, or other difficult emotions rather than for entertainment.

3 Setting and Managing Deposit Limits

Deposit limits are the most direct way to control how much you can fund your 33bed account within a given time period. They work automatically at the payment processing level — if a deposit would cause your total to exceed the limit you have set, the transaction will be declined.

Available limit periods:

• Daily deposit limit: Maximum total deposits within any rolling 24-hour window.
• Weekly deposit limit: Maximum total deposits within any rolling 7-day window (Monday to Sunday).
• Monthly deposit limit: Maximum total deposits within any calendar month.

Limits are set in Bangladeshi Taka (৳) and can be configured through the Responsible Gaming section of your account dashboard. You can set multiple limit types simultaneously — for example, both a daily and a monthly cap.

If you would like to set a deposit limit but are having difficulty locating the option in your dashboard, contact 33bed support via live chat and a team member will guide you through the process in real time.

4 Time-Out and Cooling-Off Periods

A time-out is a temporary pause on your 33bed account. It is designed for players who want a short break from gambling without taking the more permanent step of full self-exclusion. During a time-out, you cannot log in to your account, place any bets, or make deposits. Any pending withdrawals will still be processed normally.

Available time-out durations at 33bed:

• 24-hour time-out: A brief pause — useful if you feel a session has gone on too long or you are making decisions under stress.
• 7-day time-out: A one-week break that allows you to reassess your gambling habits in a low-pressure way.
• 30-day time-out: A full month away from the platform — a meaningful pause that gives you time to evaluate your relationship with gambling.

Time-out periods cannot be reversed early. Once activated, the pause will run for the full duration you selected. All marketing emails, SMS notifications, and promotional communications are suspended automatically for the duration of the time-out.

5 Self-Exclusion

Self-exclusion is a formal request to be banned from using the 33bed platform for an extended period. It is the strongest protective tool available to you and is appropriate when you feel that gambling is causing real harm to your finances, relationships, or wellbeing, and you need a firm barrier rather than a soft pause.

Self-exclusion periods available:

• 3-month exclusion
• 6-month exclusion
• 12-month exclusion
• Permanent exclusion — account is closed and cannot be reopened

To activate self-exclusion, navigate to the Responsible Gaming section of your account dashboard and follow the self-exclusion instructions. Alternatively, contact 33bed support via live chat or email and request self-exclusion verbally — our team will apply it immediately and confirm by email.

At the end of a timed self-exclusion period (3, 6, or 12 months), your account will not automatically reopen. You must actively contact 33bed support and request reinstatement. A 7-day cooling-off period applies before reinstatement is processed, during which you may reconsider the request. Permanent self-exclusions cannot be reversed.

6 Self-Assessment

Not sure whether your gambling habits are a concern? The questions below are based on widely used screening frameworks for problem gambling. Be honest with yourself — this assessment is private and exists only to help you reflect on your own behaviour.

7 Support and Resources

33bed encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek support without hesitation. Our internal support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.

8 Player Protection Policy

33bed's player protection policy governs how we respond to signs of problem gambling that we identify through platform monitoring, as well as how we handle responsible gaming requests from players.

• Proactive monitoring: 33bed's platform systems flag unusual betting patterns — for example, rapidly increasing bet sizes after a loss, or unusually long and continuous sessions — for internal review. When such patterns are detected, our team may reach out to the player proactively to check in and remind them of available protective tools.
• No pressure to continue play: 33bed support agents are trained never to discourage a player from using responsible gaming tools, setting limits, or requesting self-exclusion. Any player who requests these tools will receive immediate assistance, without any attempt to persuade them otherwise.
• Advertising standards: 33bed promotional communications are not directed at self-excluded players or players who have opted out of marketing. Promotions are designed for adult audiences and are not targeted at vulnerable individuals.
• Staff training: All 33bed customer-facing staff undergo responsible gaming awareness training as part of their onboarding, with refresher sessions conducted regularly.
• Account closure on request: Any player who contacts 33bed and requests permanent account closure will have their account closed promptly, with any outstanding balance refunded. No retention offers will be made to a player who has expressed a desire to stop gambling.

33bed reviews and updates this Responsible Gaming policy on a regular basis to reflect best practices in player protection and to incorporate feedback from our player community. The most recent version is always available at https://33bed.vip/responsible-gaming.